IT Operations · Asset Management · Automation

I keep devices, systems, and operations moving.

I'm Rishard Dukes, an IT Operations & Asset Management professional with a Computational Science background. I support real production environments, manage device lifecycles at scale, solve technical problems, & turn repetitive work into practical tools.

View my work GitHub ↗Resume ↗

Based in Southwest FloridaOpen to remote/hybrid IT opportunities

FSU · Computational ScienceClass of 2024

1,000+devices configured, wiped, repaired, or processed

30+client environments supported through daily operations

2internal Electron tools built to remove repetitive work

1on-site IT owner supporting operations end to end

What I bring

IT operations & asset management, day-to-day execution & automations.

Combining support, infrastructure, inventory, production, & process improvement into practical solutions.

IT Operations

Own day-to-day technology operations in a fast-moving fulfillment environment, balancing urgent support, device readiness, documentation, & production deadlines.

WindowsmacOSiPadOSTroubleshootingUser Support

Asset Management

Prepare, identify, wipe, configure, track, stage, & organize large volumes of client devices while maintaining clear physical & digital workflows.

Lifecycle ManagementInventorySecure WipingDeploymentQuality Control

Endpoint & Identity

Work across Entra ID, JAMF, FileVault, local administration, recovery environments, endpoint agents, account access, & device enrollment.

Entra IDJAMFFileVaultScreenConnectSentinelOne

Automation

Build practical internal software when a repeatable operational problem can be solved faster & more reliably with a purpose-built tool.

ElectronJavaScriptPythonWorkflow DesignProcess Improvement

Experience

The work I’ve done & the results.

A MacBook being wiped and prepared with macOS — Device Wipe and Assessment

Employee Time Tracker desktop app interface — Employee Time Tracker App

In practice

Device prep, resets, & deployment.

Assessment, secure wiping, operating-system recovery, configuration, quality checks, staging, & documentation all have to happen before a device is ready for its next user or client workflow.

Secure WipingmacOS RecoveryDevice ReadinessQuality Control

Current Experience

September 2025 — Present

IT Operations & Asset Management Lead

Phase V Fulfillment · Fort Myers, Florida

Serve as the primary onsite IT resource supporting warehouse operations, client device processing, endpoint setup, printer issues, networking, access, & production-critical troubleshooting.
Promoted to IT Operations & Asset Management Lead after excelling as Warehouse Associate.
Configured, wiped, repaired, staged, or processed more than 1,000 Windows PCs, Macs, & iPads across 30+ client workflows.
Handle Entra ID joins, local administrator access, FileVault, JAMF-related workflows, operating-system recovery, BIOS/UEFI changes, endpoint agents, & secure device resets.
Support Zebra & Brother label printers, shipping stations, scanners, conference-room equipment, & other hardware used in daily fulfillment operations.
Reorganized IT inventory & device staging areas to improve visibility, retrieval, & throughput across active client work.

Applied Automation

2026

Internal Operations Tools

Built for real warehouse workflows

Built an Electron-based Warehouse Workflow application that centralizes client access & helps picking & packing teams move between required systems faster.
Built an Electron timesheet utility that captures billable work & generates structured email summaries, reducing repetitive manual reporting.
Use programming as an operational advantage: identify friction, understand the process, build the smallest useful solution, & improve it with real user feedback.

Previous AI Experience

Earlier roles in AI quality review & prompt testing.

September 2025 — March 2026

AI Data Specialist

RWS Workforce

Evaluated AI-generated outputs for quality, accuracy, consistency, & adherence to detailed task guidelines.
Reviewed & annotated structured data used to improve model behavior & response quality.
Identified weak outputs, inconsistencies, & edge cases while maintaining reliable quality standards.

November 2025 — March 2026

AI Prompt Engineer

Outlier AI

Designed, tested, & refined prompts for large language models across structured tasks.
Evaluated model reasoning, instruction-following, factual accuracy, & response quality.
Used iterative feedback & edge-case testing to improve prompts & AI-generated outputs.

Professional certificate

Google IT Support Professional Certificate.

Completed September 2026 through Google's IT support curriculum.

Technical Support Fundamentals

The Bits and Bytes of Computer Networking

Operating Systems and You: Becoming a Power User

System Administration and IT Infrastructure Services

IT Security: Defense against the Digital Dark Arts

Selected projects

Projects I built to support operations.

My coding background is not separate from my IT work. It helps me diagnose systems, understand workflows, & build solutions that other support professionals may only document.

Operations Automation

Warehouse Workflow App

An Electron desktop application designed around real warehouse use, consolidating client workflows & reducing repeated navigation & login friction.

ElectronJavaScriptHTML/CSSWorkflow Automation

Internal Productivity

Billable Timesheet Tool

A lightweight desktop utility for recording work performed & producing consistent email-ready summaries for billing & operational reporting.

ElectronJavaScriptProcess DesignEmail Workflows

Software Project

Resume Parser & Job Matcher

A document-processing application that extracts resume content & scores compatibility against job descriptions across common file formats.

PythonFlaskRegexPDF/DOCX Parsing

AI-Assisted Product

Workout Tracker + Hercules

A training tracker with a self-built AI (Hercules) that provides progression coaching, nutrition guidance, & program creation based on publicly available & trusted data.

PythonAI LogicProgress TrackingProduct Design

Toolkit

Technical range built through real use.

Comfortable moving between user support, endpoint administration, physical devices, operational workflows, & code.

Endpoint & Support

WindowsmacOSiPadOSHardware DiagnosticsRemote SupportPrinter Support

Administration

Microsoft Entra IDJAMFFileVaultLocal AdminBIOS/UEFIOS Recovery

Operations

Asset LifecycleInventory ControlSecure WipingDevice DeploymentDocumentationQuality Control

Development

PythonJavaScriptElectronHTML/CSSSQLGit/GitHub

About me

A quick background.

My background

I graduated from Florida State University with a bachelor's degree in Computational Science & a 3.1 GPA. Since then, my professional experience has expanded across IT operations & asset management, AI quality assurance, prompt engineering, & automation-focused software projects.

I enjoy learning new systems, taking on unfamiliar technology, & contributing to projects & products that people can actually use.

Outside of work

I'm a serious gym head & currently train six days a week with a routine that changes monthly. I focus more on strength & endurance than aesthetics.

I also love EDM & going to raves. KETTAMA, ANOTR, & Underworld are a few of my favorite artists. Traveling is another major interest of mine, & I've visited four countries so far.

Where I'm headed

My long-term goal is to build a career at the intersection of AI, data, & engineering. I'm continuing to strengthen my experience in IT operations, automation, databases, & software so I can move into the part of the technology industry that interests me most.

Beyond the keyboard